Career Move Consultant

Assistant Manager Operations

5 - 15 Years

Delhi, Gurgaon

Job Description

Develops and maintains an exceptional services culture that exceeds the clients expectations
Monitors daily operations of all centres and ensure service standards are maintained and improved upon, in accordance with company Standard Operating Procedures
Supervises and instructs staff on handling of all clients
Continuously monitors the implementation of SOpto ensure adherence, seek feedback and revert to Head Office for improvements on the following:
- Opening and closing procedures
- Daily operation (fax, copying, courier, mail, etc)
- Meeting room procedures and requirements
- Telephone handling (answering and message taking)
- Virtual office service
- Arriving and departing client procedures
- Telecommunication operation, features and capabilities
- Liaising with building management
Service Revenue:
Ensures that service revenue targets, as set out in the budget, are achieved or exceeded
Up-sell products and services to all clients, either directly or indirectly through the Operation team
Coordinate and implement service revenue promotions as set out by the company
Set annual Service Income Revenue (SIR) plan, reviewing and achieving as finalised by Head Office
Create awareness of the importance of SIR and the accuracy of data input, ensuring SIR is captured correctly and adheres to company standards

Human Resources:
Handles Client Services Associate and Client Services Leader inquiries and concerns on daily basis
Motivates team members; creating a positive and learning environment for all
Prepares, organizes, implements and evaluates training programs for up-selling of TEC products and services
Supervises and conducts training programs for operational staff, to ensure they have the knowledge, skills and abilities to carry out their work and drive the culture of client excellence in their locations
Conducts communication meetings with team to facilitate information sharing and continuous learning and development.

Salary 2 Lac 50 Thousand To 5 Lac P.A.
Industry Front Office / Executive Assistant / Data Entry
Work Experience 5 - 15 Years
Qualification BHM

Key Skills

operations Assistant Manager Operations senior operations manager Guest Relationship Management Floor Manager operations manager

Company Profile

Company Name

Career Move Consultant

About Company A Manpower consultant taking care of Pan India.
Email ID