Job openings for assistant operation manager in mumbai

Purpose of the role
As an Operations Manager / Senior Operations Manager in the local Operations team, the role revolves around the management and coordination of the city Operations team, to implement and maintain a level of customer service unsurpassed in the hospitality industry. You will manage the overall operational performance of all the centres within your city, creating an environment where operational teams feel highly motivated and bonded with the company. You will have responsibility to drive service revenue and ensure service revenue targets are exceeded. Input will also be required on the annual service income budget. Regular reviews of maintenance and engineering issues will also be required, including management of all equipment maintenance contracts.

Accountabilities/ Job Description

Operations:
-Develops and maintains an exceptional services culture that exceeds the clients’ expectations
-Monitors daily operations of all centres and ensure service standards are maintained and improved upon, in accordance with company Standard Operating Procedures
-Supervises and instructs staff on handling of all clients
-Continuously monitors the implementation of SOP’s to ensure adherence, seek feedback and revert to Head Office for improvements on the following:
o Opening and closing procedures
- Daily operation (fax, copying, courier, mail, etc)
- Meeting room procedures and requirements
- Telephone handling (answering and message taking)
- Virtual office service
- Arriving and departing client procedures
- Telecommunication operation, features and capabilities
- Liaising with building management

Service Revenue:
-Ensures that service revenue targets, as set out in the budget, are achieved or exceeded

About Company